On-Highway Truck Shop Lead Technician

US-OR-PORTLAND
Requisition #
19673
Category
Diesel Technician - On Highway Trucks

Overview

Peterson Cat has an immediate need for an On-Highway Truck Shop Lead Technician at our Portland, OR location.  Reporting to Truck Service Operations Manager, the person in the position performs service activities in the shop on customer equipment.  In addition, the person provides technical support, repair procedures and process to shop technicians, and provides OJT for other shop technicians.  

 

Responsibilities

  • Analyze and diagnose equipment malfunctions on on-highway truck engines and chassis – all makes
  • Pre-delivery setup and installation on all makes and models of Caterpillar truck engines, trucks, and related equipment
  • Write service reports that accurately document diagnosis and repairs performed
  • Provide technical support and OJT for other technicians in the shop
  • Assist Service Manager with performance evaluations and feedback of observations of technicians in the field.
  • Open and Close all shop work orders with-in 7 days from LDL
  • Track large or special customer jobs through repair process to insure they are completed in a timely manner, parts are ordered properly, repairs are done accurately, and safe
  • Responsible to keep service manager informed and updated on daily shop operations and possible problem situations, including any redo.
  • Maintain ongoing customer service relation business plan with Service Manager and Service Supervisor, insuring technicians are aware of their responsibility to customer service. Maintain excellent communications and cooperation with all co-workers, management, and other company departments.
  • Support company safety and housekeeping standards.
  • Oversee work-in-process, testing, and final preparation for delivery of repaired products.
  • Report lost, broken, or stolen equipment to the service manager.

Qualifications

Associate's degree in a related field and six (6) years Commercial Engine service experience or equivalent combination of education and experience.  A candidate for the opening needs to hold a current Commercial Driver’s License.

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