On-Highway Truck Shop Lead Technician

US-OR-PORTLAND
Requisition #
19673
Category
Diesel Technician - On Highway Trucks

Overview

Customer First | Integrity | Excellence | Teamwork | Fun!

 

About Us:

At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.

 

We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

 

Why Peterson?

We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

 

Peterson has an immediate need for an experienced an On-Highway Truck Shop Lead Technician at our Portland, OR location.  The person in the position performs service activities in the shop on customer equipment.  In addition, the person provides technical support, repair procedures and process to shop technicians, and provides OJT for other shop technicians.  

Responsibilities

  • Analyze and diagnose equipment malfunctions on on-highway truck engines and chassis – all makes
  • Pre-delivery setup and installation on all makes and models of Caterpillar truck engines, trucks, and related equipment
  • Write service reports that accurately document diagnosis and repairs performed
  • Provide technical support and OJT for other technicians in the shop
  • Assist Service Manager with performance evaluations and feedback of observations of technicians in the field.
  • Open and Close all shop work orders with-in 7 days from LDL
  • Track large or special customer jobs through repair process to insure they are completed in a timely manner, parts are ordered properly, repairs are done accurately, and safe
  • Responsible to keep service manager informed and updated on daily shop operations and possible problem situations, including any redo.
  • Maintain ongoing customer service relation business plan with Service Manager and Service Supervisor, insuring technicians are aware of their responsibility to customer service. Maintain excellent communications and cooperation with all co-workers, management, and other company departments.
  • Support company safety and housekeeping standards.
  • Oversee work-in-process, testing, and final preparation for delivery of repaired products.
  • Report lost, broken, or stolen equipment to the service manager.

Qualifications

Associate's degree in a related field and six (6) years Commercial Engine service experience or equivalent combination of education and experience.  A candidate for the opening needs to hold a current Commercial Driver’s License.

 

We are an equal opportunity employer dedicated to workforce diversity and a drug free workplace.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.  A drug screen and background check is required.

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