Customer First | Integrity | Excellence | Teamwork | Fun!
At Peterson our Vision is to be our customers’ first choice. We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination. Our 80 year history is a reflection of our collective efforts and focus.
We provide a family oriented environment that promotes safety, personal growth and professional achievement. Critical to our continued success is hiring and developing exceptional employees. We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision. We have high standards for our employees, with good reason. They represent Peterson, our family, our brand, and our values to customers and our team members.
We have high expectations and so do you. You are exceptionally motivated, have outstanding skills, and are looking for more than just a job. We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees. If you want to work side-by-side with others who are passionate about customer service, consider joining our team. You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.
Peterson has an immediate need for an experienced Commercial Service Shop Lead Technician at our Portland, OR location. The person in the position provides technical support, repair procedures and process to shop technicians, and provide OJT for other shop technicians. The person acts as Service Supervisor back-up and facilitates completion of large and complex projects in the shop.
Analyze and diagnose equipment malfunctions
Repair, replace or rebuild engines, fuel systems, generator control systems, switch gear, marine power systems, etc
Write service reports that accurately document diagnosis and repairs performed
Prepare required documentation including work orders, parts lists, and time cards in an accurate and timely manner to enable other employees to do their job in a timely manner
Back up Service Supervisor and/or service manager on larger jobs, problem situations, and problem solving and/or job estimates beyond flat rates. As well as back up for vacations, meeting, etc
Provide technical support and OJT for other technicians in the shop
Assist Service Manager with performance evaluations and feedback of observations of technicians in the field.
Open and Close all shop work orders with-in 7 days from LDL
Maintain a positive working environment
Track large or special customer jobs through repair process to insure they are completed in a timely manner, parts are ordered properly, repairs are done accurately, and safe
Responsible to keep service manager informed and updated on daily shop operations and possible problem situations, including any redo.
Associate's degree in a related field and six (6) years Commercial Engine service experience or equivalent combination of education and experience
Maintain an acceptable safe driving record
Lift truck operator certificate
Maintain a tool inventory sufficient to perform assigned tasks
Hold a current Commercial Driver’s License
Must have excellent proficiency on menu driven main-frame computer systems and with CAT PC and windows driven software
We are an equal opportunity employer dedicated to workforce diversity and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check is required.