Product Support Coordinator

Requisition #
Customer Service/Support


Customer First | Integrity | Excellence | Teamwork | Fun!


About Us:

At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.


We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.


Why Peterson?

We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.


Peterson has an immediate need for an experienced Product Support Coordinator at our Longview, WA location.  The person in the position produces repair cost quotes to present to customers by working with service and parts personnel.  


Works with the shop foreman, service supervisor, and parts department to acquire needed information to prepare service quotes for customers.
Performs service department quoting activities.
In person, or over the phone, gather information to answer questions related to quotes.
Creates additional charge quotes after service repair work has been started.
Supports the customer quoting process of the local Product Support Sales Representative.
Formats the quote in a manner conducive to DBS for purposes of open work orders to match quotes.
Follow the work order parts in progress to ensure work matches the quote.

Coordinate all department labor needs as requested by internal and external customers

Communicate with customers regarding service activities including reviewing jobs, invoices and making recommendations for future repairs/maintenance

Respond to after-hours request for Service


Prefer one-year certification in Diesel Technology, plus five years’ experience in the heavy equipment industry in similar or complementary role.   The knowledge, skills and abilities listed are typically acquired through the levels of education and experience listed.  However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.


We are an equal opportunity employer dedicated to workforce diversity and a drug free workplace.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.  A drug screen and background check is required.


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