Service Manager

US-OR-PORTLAND
Requisition #
20006
Category
Management

Overview

Customer First | Integrity | Excellence | Teamwork | Fun!

 

About Us:

At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.

 

We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

 

Why Peterson?

We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

 

Peterson has an immediate need for an experienced On-Highway Truck Service Manager at our Portland, OR location.  The person in the position is responsible for all service department activities, including directing repairs, maintenance, and other activities relevant to providing excellent service to customers and other departments of the store. 

Responsibilities

The On-Hightway Truck Service Manager is responsible for the overall direction, coordination, and evaluation of this unit.  The person in the position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Specific duties include the following: 

 

Operate as profit center and within scope of company mission statement; develop and monitor budget; act to control costs and reduce expenses; contribute and encourage the submission of cost improvement ideas.
Maintain good customer relations; intercede to help resolve problems and enhance relations; provide assistance on warranty claims as needed.
Oversee work order closing process; periodically review work orders for accuracy and completeness, and the appropriateness of parts and labor.
Supplement other marketing efforts; stimulate and promote use of company service capabilities; provide quotes where possible.
Interview, hire, coordinate store orientation and training, discipline, and conduct performance and salary reviews of service employees; support affirmative action; ensure adherence to company policies, rules and regulations; maintain a high level of productivity and morale.
Conduct safety meetings, accident investigations, and train department personnel on safe work procedures.
Maintain and ensure safe and healthful working conditions as set forth in facility safety program; ensure compliance with environmental regulations as set forth in company hazardous materials and environmental protection programs.
Maintain liaison with parts management and communicate frequently with other area managers.
Keep current on technical aspects of function and on relevant company and Caterpillar policies and procedures.
Supervise assigned office staff; oversee accomplishment of clerical functions and maintenance of files and records; maintain control over on-line systems; stock sufficient office and promotional supplies to carry of efficient and effective business.
Oversee and approve time cards daily; ensure time is reviewed and approved at the end of each pay period.
Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations.
Verify customer credit and payment requirements prior to initiating work orders.
Coordinate parts ordering and delivery as needed.
Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
Provide technical support and assistance for department activities including failure analysis.
Provide on-the-job technical training to department technicians as needed and schedule formal training activities for department technicians.
Oversee the inventory and maintenance of department tools, equipment, and supplies.
Monitor and maintain department equipment and vehicles in good working order. 
Travel required to branch stores, conferences, seminars.

 

Qualifications

Associate's degree in a related field and six (6) years truck or tractor / heavy equipment service experience or equivalent combination of education and experience.

 

We are an equal opportunity employer dedicated to workforce diversity and a drug free workplace.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.  A drug screen and background check is required.

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