Field Service Dispatcher

US-CA-SANTA ROSA
Requisition #
20000
Category
Customer Service/Support

Overview

Customer First | Integrity | Excellence | Teamwork | Fun!

 

About Us:

At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.

 

We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

 

Why Peterson?

We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

 

Peterson has an immediate need for an experienced Field Service Dispatcher at our Santa Rosa, CA location.  The person in the position responsibilities include coordinating the assignments of service technicians and materials to accomplish repairs done in the field, and administer of related paperwork. This position will work closely with Service Management, other departments, CAT representatives, and customers to ensure timely and accurate job completion. 

Responsibilities

Plans and establishes daily production schedules of company service technicians for a wide variety of customer job assignments.
Ensures proper allocation to work site, load, capacity, and efficient utilization of workforce and equipment.
Orders and tracks material inventories, production progress, and other factors that affect schedules.
Prepares all paperwork and correspondence as directed by the Service Supervisor.
Modifies and adapts service schedules and issues order changes to accommodate revisions, cancellations, or priorities.
Interfaces with all appropriate departments/staff in schedule creation, progress updates, problem analysis, and corrective action recommendations.
Identifies, documents, and implements opportunities for continuous improvement.
Maintain and update equipment contract files in DBS, CT, and EMT.
Maintain and utilize Service Scheduler.
Maintain text notes and Site Survey’s.
Open and Close work orders with accuracy.
Send all necessary reports to customers.
Process customer payments.
Organize and forward all necessary documentation to the ISR.
Request and provide COI’s to customers.
Must input and maintain customer information in CRM and Sales Link.
Act as back-up for the field service supervisor and/or the ISR.
Maintain and submit necessary paperwork and reports in a timely and complete manner, such as quotes and expense reports, etc.
Review and act upon department reports.
Follow up on projects as needed to ensure completed job; maintain good customer relations through frequent contacts; intercede to solve problems and disputes; enhance relationships within scope of Company Mission Statement.
Provide materials and literature to support promotional efforts; coordinate and participate in facility visits and trade shows; keep customers informed of new products and changes.
Cooperate, communicate and work closely with sales, service and parts personnel.
Seek out, identify and promote cost improvements.
Performs other duties as assigned by manager.

Qualifications

Associate’s degree (A. A.) or equivalent from two year college or technical school; two to four years related experience or equivalent combination of education and experience.

 

We are an equal opportunity employer dedicated to workforce diversity and a drug free workplace.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.  A drug screen and background check is required.

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