Field Service Supervisor

Job Locations US-CA-SANTA ROSA
Requisition #
20031
Category
Diesel Technican - Earthmoving

Overview

Customer First | Integrity | Excellence | Teamwork | Fun!

 

About Us:

At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.

 

We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

 

Why Peterson?

We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

 

Peterson has an immediate need for an experienced Field Service Supervisor at our Santa Rosa, CA location.  The person in the position directs the activities of employees engaged in service repair work, including but not limited to training and supervising, maintaining a positive work environment, ensuring compliance with safety standards and established policies and procedures.  Supervisor is the primary contact for our customers providing a thorough explanation of our equipment, its capabilities, service repair work; responding to all questions in a timely and knowledgeable manner.

Responsibilities

  • Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigates accidents in a timely, accurate and complete manner.
  • Ensure all department personnel drive and work in a safe and secure manner including maintaining contact at regular intervals when at remote work sites.
  • Communicate with internal and external customers in a manner that promotes a positive relationship.
  • Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
  • Coordinate all department labor needs as requested by internal and external customers.
  • Work with PSSRs to provide accurate quotes for field service work.
  • Work with customers to determine source of problems and write work orders.
  • Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
  • Manage technician issues; vacation approvals; final timecard approvals; daily and weekly overtime approvals.
  • Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.
  • Prepares all required reports and correspondence.
  • Keeps up to date on overall activities of the department, identifying problem areas and taking corrective action.
  • Accurately completes all necessary paperwork including but not limited to work orders; service report reviews.
  • Assist in the promotion and sale of service repairs.
  • Provide a thorough explanation of equipment, its capabilities and operation to our customers; respond to all questions in a timely, courteous and knowledgeable manner
  • Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.
  • Works to build trust among direct reports and peers alike with reliability, credibility, and is not full of self
  • Holds JumpStart meetings regularly; allows others to lead meeting and helps to interject enthusiasm and energy into meetings.
  • Regularly demonstrates Peterson’s Core Values and establishes accountability for self and others to do the same. Addresses behaviors which are counter to core values.  

SUPERVISORY RESPONSIBILITIES

Manager is responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure all staff understands and lives Peterson’s Core Values and attends courses such as Brand Ambassador that teach and encourage these values. 

Qualifications

Associate's degree (A. A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.  Experience in heavy equipment or Power Generation industry preferred.

 

Keywords: Technician, Field Service, Job, Jobs, Mechanic, Manager, Supervisor

 

We are an equal opportunity employer dedicated to workforce diversity and a drug free workplace.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.  A drug screen and background check is required.

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