• Service Supervisor

    Job Locations US-CA-WILLOWS
    Requisition #
    Diesel - AG
  • Overview



    Customer First | Integrity | Excellence | Teamwork | Fun!


    Peterson Machinery has an immediate need for an experienced Service Supervisor at our Willows, CA location. 


    About Us:

    At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.


    We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.


    Why Peterson?

    We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.




     The person in the positionis responsible for service department activities to provide prompt service to customers and other departments, including backing  up parts counter and shop parts counter.


    • Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. 
    • Communicate with internal and external customers in a manner that promotes a positive relationship 
    • Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction 
    • Coordinate all department labor needs as requested by internal and external customers 
    • Work with customers to determine source of problems and write work orders 
    • Communicate with customers concerning service activities including reviewing jobs, explaining invoices, and identifying need for future repairs and making maintenance recommendations 
    • Verify customer credit and payment requirements prior to initiating work orders 
    • Handle and process C.O.D. payments within standard guidelines 
    • Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards 
    • Review all work orders for accuracy and close in a timely manner using CAT DBS programs 
    • Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department


    Associate's degree in a related field and six (6) years heavy equipment service experience or equivalent combination of education and experience


    Peterson Machinery Company is committed to equal employment opportunity and affirmative action.  Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.


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