Customer First | Integrity | Excellence | Teamwork | Fun!
At Peterson our Vision is to be our customers’ first choice. We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination. Our 80 year history is a reflection of our collective efforts and focus.
We provide a family oriented environment that promotes safety, personal growth and professional achievement. Critical to our continued success is hiring and developing exceptional employees. We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision. We have high standards for our employees, with good reason. They represent Peterson, our family, our brand, and our values to customers and our team members.
We have high expectations and so do you. You are exceptionally motivated, have outstanding skills, and are looking for more than just a job. We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees. If you want to work side-by-side with others who are passionate about customer service, consider joining our team. You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.
Peterson has an immediate need for an experienced Lead Shop Technician at our Portland, OR location. The person in the position coordinates service department activities to provide prompt service to customers and other departments.
Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
Communicate with internal and external customers in a manner that promotes a positive relationship.
Work overtime as needed within labor law guidelines.
Organize, prioritize, schedule and assign work in the department to optimize department productivity.
Initiate and respond to communication with department supervisor, other departments, and customers in a timely manner to optimize customer satisfaction.
Review all work orders for accuracy.
Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
Perform service and repair activities as needed to ensure department productivity.
Assist the department supervisor in service and customer relations issues as needed.
Provide technical support and assistance for all department activities.
Provide on-the-job technical training to department technicians as needed and make recommendations for formal training activities for department technicians.
Oversee the inventory and maintenance of department tools, equipment, and supplies.
Associate's degree in a related field and six (6) years heavy equipment service experience or equivalent combination of education and experience.
Peterson Machinery is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.