• Parts Warehouse Supervisor

    Job Locations US-CA-SAN LEANDRO
    Requisition #
    20154
    Category
    Parts
  • Overview

    Customer First | Integrity | Excellence | Teamwork | Fun!

     

    About Us:

    At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.

     

    We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

     

    Why Peterson?

    We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

     

    Peterson has an immediate need for an experienced Parts Supervisor at our San Leandro, CA location.  The person in the position is responsible for the parts sales function and direct involvement in and responsibility for inventory control and customer service.  Works closely with the Service, Sales, and Credit departments.  Coordinates and cooperates with other departments and branches across the company, and interfaces with employees, customers, vendors, and Caterpillar representatives.

     

    Responsibilities

    • Develop highly engaged and collaborative team to maintain high level and quality of customer service and satisfaction; address customer needs and concerns; ensure speed, efficiency, and accuracy of parts sales transactions.
    • Establish a parts department that is our customer’s one stop choice for the appropriate Peterson business unit. This is a cross functional role and team serving multiple business units customer requirements.
    • Works collaboratively in a team environment with a spirit of cooperation with all Peterson business units to continually improve service to all Peterson customers, internal and external
    • Develop and coordinate execution plans for relocation of Parts Department.
    • Supervise parts inventory, making necessary adjustments to ensure sufficient on-hand quantities; ensure proper receiving and accounting of parts orders; report all stock order discrepancies.
    • Supervise paperwork flow and distribution of forms, reports, and other documents required to accomplish duties.
    • Participate in departmental budget development; maintain expenses and operating cost within budget projections and guidelines.
    • Maintain necessary records and reports.  Must be able to communicate effectively at all organizational levels; conduct various employee meetings.
    • Remain current on parts products and maintain a working knowledge of company products related to Parts.  Keep current on developments in related fields; participate in company sponsored development activities.
    • Interview, hire, train, supervise, and discipline employees.  Evaluate performance and conduct performance appraisals of employees on a regular basis, as well as, promote learning opportunities for employee growth.  Recommend wage increases, ensure adherence to company policies and regulations, and maintain high level of productivity and morale.
    • Promote a safe working environment, correcting situations, which are detrimental to safety or health in the workplace.  Provide or arrange for first aid for injured employees; report industrial injuries as required; maintain good departmental housekeeping (5-star contamination control).
    • Regular attendance and timeliness is an essential function of the job.
    • Respectfully takes direction from supervisor/ manager.

    SUPERVISORY RESPONSIBILITIES

    Manages Parts Counter Personnel and Warehouse Supervisor.  Is responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure all staff understands and lives Peterson’s Core Values and attends courses such as Brand Ambassador, which teach and encourage these values.  Demonstrate Peterson’s Core Values to your staff.   Is also responsible for analyzing Employee Opinion Survey (EOS) results, providing feedback to direct reports and/or workgroups and creating and following through on action plans.

    Qualifications

    Associate's degree (A. A.) or equivalent from two-year College or technical school in a related field; and three (3) to five (5) years’ experience and/or training in parts operations, heavy equipment industry highly desired; or the equivalent combination of education and experience.  Good working knowledge of Peterson Parts procedures and CDI system highly preferred

     

    Peterson Tractor Company is committed to equal employment opportunity and affirmative action.  Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

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