• Product Support Manager

    Job Locations US-OR-THE DALLES
    Requisition #
  • Overview



    Customer First | Integrity | Excellence | Teamwork | Fun!


    Peterson Machinery  has an immediate need for an experienced Product Support Manager at The Dalles, OR location.


    About Us:

    At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.


    We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.


    Why Peterson?

    We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.




    Reporting to the Regional General Manager in designated region, primary job function is to oversee all branch operations at the store location.  Develop and maintain positive relationships with current customer base, consistently exceeding all customers’ expectations.  Understand the customer and their specific business needs. 


    • Responsible for recruiting, hiring, and supervising branch personnel, addressing performance issues, and preparing and delivering performance evaluations to continuously improve customer satisfaction and employee engagement. 
    • Provide coaching, mentoring and development of staff to meet the needs of our customers and future business opportunities and growth.
    • Work closely with the Product Support Sales Manager to increase store revenue within the assigned territory.
    • Manage the profit and loss (P/L) for the store operation product line.
    • Responsible for forecasting, budgeting and expense control.
    • Ensure that all Peterson policies and procedures are adhered to throughout the branch to instill and foster a positive working environment.
    • Follow up with the customer to ensure Peterson has met their needs. Maintain good customer relations; intercede to solve problems and disputes; look for ways to enhance customer relations within scope of the Company mission statement.
    • Responsible for branch safety program, maintenance, cleanliness, organization and security. Ensure staff member attendance at weekly/monthly safety meetings.  Participate in shop inspections and safety committee meetings as required
    • Travel up to 25% to attend scheduled meetings, training, and other events as required. Some overnight travel may be required.
    • Demonstrate leadership that supports Peterson’s Core Values of Customer First, Integrity, Excellence, Teamwork, and Fun.
    • Maintains punctual, regular, and predictable attendance.  
    • Works collaboratively in a team environment with a spirit of cooperation.  
    • Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure all staff understands and lives Peterson’s Core Values and attends courses such as Brand Ambassador that teach and encourage these values.  Demonstrate Peterson’s Core Values to your staff.   Is also responsible for analyzing Employee Opinion Survey (EOS) results, providing feedback to direct reports and/or workgroups and creating action plans.


    • Strong organizational, problem-solving, and analytical skills.
    • Ability to manage priorities and workflow.
    • Ability to work with all levels of management.
    • Ability to deal effectively with a diversity of individuals at all organizational levels.
    • Good judgment with the ability to make timely and sound decisions.
    • Demonstrated ability to plan and organize projects.
    • Proven ability to handle multiple projects and meet deadlines.
    • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
    • Ability to work independently and as a member of various teams and committees.



    Associate’s degree (A.A.) in Diesel Technology or related field from a College or University; and five (5) to ten (10) years’ Supervisor/Management experience in the heavy equipment industry, or closely related field; or equivalent combination of education and experience.


    Peterson Machinery Company is committed to equal employment opportunity and affirmative action.  Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.


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