• Product Support Sales Representative

    Job Locations US-CA-SAN LEANDRO
    Requisition #
    20280
    Category
    Sales
  • Overview

     

    petersoncat_logo

    Customer First | Integrity | Excellence | Teamwork | Fun!

     

    Peterson Tractor has an immediate need for a Product Support Sales Representative at our San Leandro, CA location.  

     

    About Us:

    At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.

     

    We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

     

    Why Peterson?

    We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

    Responsibilities

    Working under occasional supervision, the Product Support Sales Representative (PSSR) performs a variety of duties relevant to developing, promoting and selling Peterson offered products and Company service capabilities including but not limited to Contract Service Agreements, maintenance and repair services, retrofit and upgrades to existing equipment.  Maintains close liaison with existing customer base and actively pursues new business. Interface effectively at all levels with customers, vendors and Peterson personnel.

    • Generates and develops new business to meet specified business goals. Plan the sales calls itinerary for assigned territory.
    • Makes sales calls on existing and prospective customers in a professional manner. Maintains and nurtures new and existing customer relationships through frequent customer contact.  Follow up on sales calls as needed to ensure completed job and customer satisfaction; intercede to solve problems and disputes.  The  PSSR must spend a minimum of 50% of the workweek making sales calls in territory.
    • Promote and sell Caterpillar parts and company service capabilities; inspect equipment; develop proposals and estimates; prepare and deliver quotations, develop and sell annual maintenance contracts.
    • Utilize CRM software; Follow up on sales calls as needed to ensure completed job and customer satisfaction; intercede to solve problems and disputes. 
    • Cooperate and communicate with sales, service and parts personnel; understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
    • Keep current on customer equipment inventory and needs; keep current on new products and product changes and relevant company sales policies and procedures; seek out and submit cost improvements.
    • Ensure that all required customer paperwork is complete, accurate, and submitted on time.
    • Possesses and maintains thorough knowledge of product materials and literature to support promotional efforts.
    • Continually gather information on local competition and prevalent industry and business climate within the region; communicates information to management and others as needed.
    • Attends and participates in team strategic sales meetings.
    • Active in, attends and participates in business / trade association events that impact business unit.
    • Must be available for customer calls at off hours and during weekends for emergency situations.
    • Maintains punctual, regular, and predictable attendance.  

    OTHER JOB FUNCTIONS

    • Works collaboratively in a team environment with a spirit of cooperation.  
    • Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. 
    • Respectfully takes direction from supervisor/ manager.  

    Qualifications

    EDUCATION and/or EXPERIENCE

    Associates Degree (A.A.) or equivalent from two year college or technical school in a related field and three (3) years’ experience in a customer service roll in the heavy equipment or truck parts or service business or an equivalent combination of education and experience.

     

    COMPUTER SKILLS                                           

    • Ability to use basic Microsoft Office programs and to learn specific computer applications as needed
    • Use all Caterpillar DBS and related equipment operation programs

    Peterson Tractor Company is committed to equal employment opportunity and affirmative action.  Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

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