• AG Field Service Technician

    Job Locations US-CA-WILLOWS
    Requisition #
    20391
    Category
    Diesel - AG
  • Overview

    petersoncat_logo

     

    Customer First | Integrity | Excellence | Teamwork | Fun!

     

    Peterson Tractor has an immediate need for a AG Field Service Technician at our Willows, CA location. 

     

    About Us:

    At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.

     

    We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

     

    Why Peterson?

    We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

     

    Responsibilities

    Reporting to Field Service Supervisor, successful candidate will perform service activities at job sites and customer locations on Agriculture Equipment and Heavy Equipment for customers and/or sales and/or rental fleet equipment.

    • Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
    • Communicate with internal and external customers in a manner that promotes a positive relationship.
    • Work overtime as needed within labor law guidelines.
    • Perform the following service operations on AGCO, Caterpillar and allied equipment with occasional supervision
    • Analyze and diagnose equipment malfunctions
    • Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems
    • Performs the work in the field and/or at the shop on Caterpillar, AG equipment and/or various equipment as assigned
    • Write service reports that accurately document diagnosis and repairs performed
    • Prepare required documentation including work orders, parts lists, and time cards in an accurate and timely manner to enable other employees to do their job in a timely manner.
    • Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
    • Perform assigned tasks in a timely, accurate, and efficient manner
    • Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis
    • Project a positive professional image with customers
    • Develop and maintain a strong customer service relationship with all customer contacts
    • Other duties as may be assigned by the supervisor

    Qualifications

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Maintain an acceptable safe driving record
    • Lift truck operator certificate
    • Maintain a tool inventory sufficient to perform assigned tasks
    • Hold a current Commercial Driver’s License
    • Must have excellent proficiency on menu driven main-frame computer systems and with AGCO and CAT PC and windows driven software


    EDUCATION and/or EXPERIENCE
    Associate's degree in a related field and six (6) years heavy equipment service experience or equivalent combination of education and experience

     

    • Ability to read, analyze, and interpret general business reports, technical procedures, or governmental regulations
    • Ability to write coherent and logical service reports that can be understood by internal and external customers
    • Ability to apply concepts of basic math and algebra
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
    • Ability to deal with problems involving several concrete variables in standardized situations

    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to grasp and to perform mechanical service activities. The employee is frequently required to talk or hear. The employee is required to stand, walk, stoop, kneel, crouch, climb, balance, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and to pull and apply rotation force on stationary and moveable objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

    The employee will regularly work around moving mechanical parts and is regularly exposed to vibration, fumes, toxic or caustic chemicals, airborne particles, and risk of electrical shock. The noise level in the work environment is usually loud. This position requires the employee to work outdoors in inclement weather and can experience periods of extreme heat, cold, and dampness.

     

    Peterson Tractor Company is committed to equal employment opportunity and affirmative action.  Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

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