• Product Support Sales Representative - Marine

    Job Locations US-CA-SAN LEANDRO
    Requisition #
    20523
    Category
    Sales
  • Overview

     

    petersoncat_logo

    Customer First | Integrity | Excellence | Teamwork | Fun!

     

    Peterson Power has an immediate need for a Marine Product Support Sales Representative at our San Leandro, CA location.  

     

    About Us:

    At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.

     

    We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

     

    Why Peterson?

    We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

    Responsibilities

    The Marine Product Support Sales Representative (PSSR) is responsible for the sale of marine product support for the following products: engines, generators, marine gears, drives, associated equipment to marine customers as a respected business professional.

     

    • Prospecting, developing, and maintaining relationships with marine customer base and be the face of Peterson in the marketplace so Peterson’s reputation is maintained and enhanced through excellent customer service.
    • Maintain in depth working knowledge of Marine vessels including ability to accurately quote complex major engine overhauls on Caterpillar 3500 and lower engine models.
    • Visit job sites, collaborate with customers acting as a consultant to help them solve problems and succeed in their business. Build and maintain relationships with assigned marine customers at all key levels within the customer’s organization
    • Solve customer product support problems by applying mechanical and electrical principles to customer challenges by finding the appropriate solutions using innovative solutions when appropriate.
    • Quote product support goods and services to marine market customer using the Product Support Quoter tool (PSQ).
    • Follow up on all quotes and customer inquiries to assure customer needs are met and exceeded.
    • Communicate clearly and regularly to customer product support news and developments.
    • Communicate clearly on quotes, emails and verbally accurate work schedules, delivery times, terms and conditions, technical data, etc. so customers understand facts and what Peterson promises to do.  Work to eliminate misinformation and misunderstanding of what we promise.
    • Enter all sales quotes into Parts and Service Quoter so quote activity is recorded and tracked.
    • Enter daily customer contact activity into CRM system to demonstrate customer interaction.
    • Enter Opportunity updates in Saleslink to keep current product support quotes which helps provide an accurate forecast of future work.
    • Maintain and submit necessary documentation and reports in a timely and complete manner, such as quotes, expense report, vehicle mileage, etc.
    • Communicate, cooperate and work closely with other sales reps, project managers, marketing dept., and managers.
    • Pay close attention to issues of safety, reliability, economy and environmental impact.
    • Always display, practice and promote the Peterson core values of Customer First, Integrity, Excellence, Teamwork and Fun.

     OTHER JOB FUNCTIONS

    • Be proficient with Cat SIS web for identifying and creating parts list for repair quotes. 
    • Be proficient with Cat TMI to obtain technical information.
    • Provide regular forecast updates as needed by management to determine quarterly and annual sales activity.
    • Continually gather information on competition and prevalent industry business climate, assist with market research to determine industry trends and new opportunities.
    • Attend local marine industry events such as society of port engineers meetings and attend periodic national factory and industry events and meetings.
    • Invest time to increase knowledge of Caterpillar and Peterson product and product support offerings via Cat DPC and other training resources.
    • Seek out, identify and promote cost improvements.
    • Promote and communicate financial solution products and use available resources.

     

    Qualifications

    EDUCATION and/or EXPERIENCE

    Associate's degree (A. A.) or equivalent from two-year college or technical school; and three (3) years related experience and/or training; or equivalent combination of education and experience. Technical related experience required on diesel engines and generators. Marine industry experience preferred.

     

    • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. 
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
    • Ability to write speeches and articles for publication that conform to prescribed style and format. 
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Daily travel in territory can be expected; overnight travel is six to twelve times a year. Outside territory four to eight times per year.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
    • Job requires specialized computer skills.  Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software. 

    Peterson Power Systems is committed to equal employment opportunity and affirmative action.  Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

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